NTFD Customer Survey

We want to know how we did.  Please take a minute and let us know about an experience you had with the North Thompsonville Fire Department.

If you are providing feedback that is not related to an emergency incident, please skip to #12.

If we did not provide excellent service, please let us know in the comment section (#13) what we could do in the future to improve our service.


1. Your Email Address?

2. Date of Emergency? (mm/dd/yyyy)

3. Location of Emergency?

4. If you contacted 9-1-1, how courteous and helpful was the operator?

5. Response time of Fire Personnel?

6. Professionalism / Appearance of Firefighting Personnel?

7. Firefighters handling of your emergency?

8. Responsiveness to your questions / concerns / needs?

9. Do you feel that the Firefighters did everything they could to minimize damage to your structure and its contents?

10. If you were not able to occupy your structure, were you given information on services to assist you (i.e. Red Cross, Salvation Army, etc.)?

11. How would you rate your overall experience with the North Thompsonville Fire Department?

12. Do you have any questions or concerns that you would like to discuss with someone from the Fire Department?
If YES, Please provide a contact number: (xxx) xxx-xxxx
and the best time to contact you:

13. Please provide any additional comments, questions, concerns or recommendations below.

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